Privacy Policy

1. Introduction

Tracewatt ("we", "our", or "us") operates the Tracewatt platform and SaaS dashboard. We are committed to protecting the privacy of your company's operational solar plant telemetry data, user details, and personal records. This Privacy Policy details how we collect, store, and utilize data.

2. Data We Collect

While utilizing our platform, we may collect the following information:

• Identity Data: Full name, company designation, role type, and work email.
• Plant Telemetry: Solar PV string voltages, current, weather sensor records, inverter status, data logger pings, and energy meter counts.
• Usage Log Data: IP addresses, browser agents, access tokens, and portal interaction histories.

3. How We Use Your Data

The gathered data is strictly processed to:

• Generate real-time AI analytics, performance ratio (PR) statistics, and fault alerts.
• Deliver product scheduling updates, marketing leads, and customer inquiries.
• Maintain system security, audit trails, and enforce compliance workflows like digital Toolbox Talks.

4. Data Security

We execute state-of-the-art security architectures, including transport layer encryption (HTTPS/TLS) and isolated database instances, to safeguard your telemetry logs from unauthorized access, disruption, or destruction. We do not sell or trade your telemetry or personal identity records to third parties.

5. Cookies and Analytics

We employ analytical tools and cookies to monitor dashboard performance and understand navigation flows. Users can configure browser flags to refuse cookies, though certain interactive capabilities may be degraded.

6. Data Retention & Third-Party Services

We retain user account details for the active subscription term, and raw plant telemetry logs as contracted for audit purposes. We utilize third-party cloud infrastructure (AWS/Google Cloud) and captcha protection tools (Google reCAPTCHA) to secure operations.

7. GDPR-Style Compliance & User Rights

Regardless of location, we honor user rights to access, correct, delete, or limit the processing of company profile and contact information. Requests will be addressed in compliance with international data processing frameworks.